Frequently Asked Questions
Here at AntaresPro.com, we make every attempt to save you both time and money. In an effort to provide the best and fastest service possible, we have listed answers to frequently asked questions below. We constantly update this as new inquiries come in, so please feel free to bookmark this page. If you cannot find your issue addressed here, you may contact us for more personalized help.
THANK YOU FOR YOUR INTEREST!
When will a particular item come into stock?
Most items are released from our warehouse within 20 minutes of the placement of each order. We do not have exact dates on when backordered items will be in stock. Backordered items typically arrive within 2 weeks of placing the backorder.
top
Do you have this product in stock?
You can obtain real time product availability information from our Web site by adding item(s) to the shopping card, and clicking the "Update Stock Info" button at the top right corner.
top
Can you tell me more about a particular product?
For your convenience and peace of mind, AntaresPro.com lists technical specifications and manufacturer part numbers for almost all products on our Web site. We have made every attempt to ensure the relevancy of this information. If for any reason your inquiries are not answered on the AntaresPro.com Web site, please visit the product manufacturers Web site for further compatibility and specification information. Or contact us via our contact form with the product part number and ask us to update the Web site. We'll try to add more product information within 2 business days.
top
Can you help me figure out what I need?
AntaresPro.com lists extensive technical specifications for almost all products on our Web site. In addition, we encourage product reviews from other shoppers. In order to keep our costs down, and our prices, we do not assist customers in determining their needs. If after reviewing our Web site you are still not unsure as to what product you need for your situation, you may contact any of the showcased manufacturers for further assistance.
top
How do I cancel a backordered item?
If you must cancel an order for any reason, please send us an email via our contact form with your order number, item part number and description. Once your cancellation is confirmed, we will send you a confirmation email for your records.
top
How do I cancel an order that was just placed?
If you must cancel an order for any reason, please email us your name, order number, item part number and description. A AntaresPro.com Customer Service Specialist will determine whether the order has already shipped. If your order has not been shipped, we can usually process the cancellation. If the cancellation is confirmed, AntaresPro.com will send you a confirmation email. This confirmation email is your proof of cancellation and will be necessary, in case of any questions, to waive the restocking fee.
If you receive the order, then you may refuse delivery to avoid the cost of return shipping. Again, unless you have a confirmation email stating the order cancellation prior to shipment, there will be 15% restock fee for all refused shipments. If you do not refuse delivery, you must obtain a Return Authorization number to return your item(s). You will be liable for the return shipping fees. The package must be unopened in new "as shipped" condition to be eligible for a credit. Click here for more information on returns.
In most cases, AntaresPro.com will not be able to cancel an order because it is has already shipped. In order to offer our customers fast delivery, most orders are released from our warehouse within 20 minutes of the placement of each order. If this occurs, we will gladly accept a return consistent with our non-defective return policy. AntaresPro.com will not refund the shipping and handling fees and you will be responsible for any return shipping costs. We suggest that you use a return shipment method that issues tracking numbers. This will ensure the safe delivery of your returned item to our Returns Department.
top
Can you remove the credit card authorization on my canceled order?
AntaresPro.com is able to remove credit card authorizations on most canceled orders.
We do not “charge” your card until your order ships in part or in whole. Once you place an order, we send a request to your bank to “authorize” or “hold” the order amount until the order ships. The bank then holds the determined amount for AntaresPro.com until the order ships or up to one month, whichever is less.
Please email us via our contact form your request for the removal of a credit card authorization.
top
How do I return a product?
Click here for our Return Terms, Policy and Instructions.
top
How much does this product cost?
All current product pricing is available from our Web site. At AntaresPro.com, we carefully control our costs and update our pricing at least daily in order to pass the savings directly to you.
top
Can I stop by AntaresPro.com to pick up an order?
We do not offer Will Call or pick up service from our office or warehouse locations.
top
Will you match a price for me?
AntaresPro.com strives to offer low prices, however, we do not offer price matching. We do update our prices throughout each day to always ensure the best deal for our customers.
top
Do you offer rebates?
From time to time certain products are eligible for manufacturer rebates. Usually we will have a link to the rebate on the product page. Sometimes the rebate is included in the packaging of the product. Your invoice (you can print this from your computer) can be used to apply for the rebate.
top
Do you handle international orders?
At this time, AntaresPro.com does not accept international orders. We define it as an international order when the order is to ship to an address outside the United States, the credit card used to pay for the order has a billing address outside the United States, or the credit card was not issued in the United States, regardless of the shipping destination.
top
Do you ship to Canada?
Please see above.
top
Will you let me ship to an address that is different than my billing address?
To prevent fraud, we will only ship to an alternate address that is stated on the credit card account as an alternate shipping address or in the notes portion of the records for merchant verification. This does not apply to debit cards, as most debit card banks do not allow the customer to add an alternate address. If you need to notify the issuing bank of an alternate address, you may do so by calling the number on the back of your credit card. AntaresPro.com will call your bank to verify your information before shipping your order. Due to shipper restrictions, we cannot deliver to APO, FPO, PSC or PO Boxes.
top
When will my product be shipped?
Most credit approved and in stock orders placed before 1PM EST will ship the same day (excluding weekends and holidays). Orders placed after 1PM PST will ship the next business day (excluding weekends and holidays). For fast delivery, AntaresPro.com always ships from the warehouse (with the requested item in stock) closest to you. This usually enables your order to arrive via ground in 1-3 business days. If your order is shipped across the country, ground service can take up to 7 business days. Due to shipper restrictions, we cannot deliver to APO, FPO, PSC or PO Boxes.
top
What happens after I place an order?
Once your order is placed, you will receive an order confirmation email. When your order is processed you will receive an email confirming your order will ship out. This email will include a list of any backordered items. You will be notified by a third email as soon as any backordered items are shipped. After your order has been shipped, you will receive and email with the shipment tracking information.
For your convenience, orders can be viewed and tracked from the Account Info menu on our Web site 24 hours a day.
top
What are the shipping & handling fees & sales tax?
To learn more about AntaresPro.com’s shipping and handling rates, terms and policy, please click here. In OHIO, sales tax is 6.25% for OH Residents. For shipments to destinations outside of OHIO, sales tax might be applied to the price of your order. If your state will charge sales tax, when you will be contacted for your authorization.
top
What are the methods of payment?
- AntaresPro.com accepts MasterCard, Visa, Discover, and American Express cards only. There is no surcharge and your card will not be billed until your order, in part or in whole, ships.
- All credit cards must be issued by a US bank, with a US billing address.
- All credit card orders on the .com Web site are processed with a secure server. AntaresPro.com takes credit card fraud seriously.
- To prevent fraud, all orders must be shipped to the credit card billing address or an alternate address noted in the issuing bank’s database. If you need to notify the issuing bank of an alternative address, you may do so by calling the number on the back of your credit card. AntaresPro.com will call your bank to verify your information before shipping your order. (Please note that we do not ship to Post Office Boxes.)
- AntaresPro.com does accept wire transfers for orders over $50.00. Please email us via our contact form or call our toll free phone number to obtain the necessary wire transfer information. Your order will ship immediately upon receipt of the wire transfer. This could take up to 5 business days. To cover bank charges, there is a $40 fee for wire transfer payments.
- Pre-Payment: You may prepay by sending a check or money order for orders over $50.00. Personal or company checks will take about 1 week to clear before we ship.
- We do not accept COD orders.
top
Can I get a reseller discount and tax removed if I am purchasing from CO?
At AntaresPro.com, we carefully control our costs in order to pass the savings directly to you. Because of our low price structure, we do not offer special discounts for resellers. If you are a reseller and would like AntaresPro.com to remove the sales tax from your order, we need faxed copy of:
1. Resale certificate on company letterhead (we can fax a sample form)
2. Seller’s permit
(Please note: Your order must be shipping to address listed on seller's permit to be eligible.)
top
Can I get an academic discount?
At AntaresPro.com, we carefully control our costs in order to pass the savings directly to you. Because of our low price structure, we do not offer academic discounts.
top
In the case that our FAQ has not answered your question(s), please contact us via our contact form and a customer service representative will contact you shortly.
|
